Return Policy 1. Return Period: All return requests must be made within 14 days of receiving the product. 2. Return Conditions: The returned product must be unused, undamaged, and in its original packaging. Customized gifts, due to their personalized nature, are generally not accepted for return unless there is a manufacturing defect. 3. Return Process: Please contact our customer service via email or WhatsApp, providing your order number and reason for return. Our customer service will provide a return authorization and return address. 4. Return Shipping Fees: If the return is due to our error (e.g., incorrect or defective product), we will cover the return shipping fees. For other reasons, the return shipping fees are the responsibility of the customer. 5. Refund: After receiving and inspecting the returned product, we will process the refund within 7 business days. Refunds will be processed via Bank Transfer 6. Exceptions: For customized products, return requests are generally not accepted unless there is a clear manufacturing defect, damage, or error. 7. Contact Information: If you have any questions or need further information, please contact our customer service team: Email: leviaco2021@gmail.com WhatsApp & Call: +6011-6996 8099 退货政策 1. 退货期限： 所有退货请求必须在收到商品后的14天内提出。 2. 退货条件： 退货的商品必须未使用、未损坏，并保持原包装。 定制礼品由于其个性化特点，除非产品有制造缺陷，否则一般不接受退货。 3. 退货流程： 请通过邮件或WhatsApp 联系表单联系我们的客户服务团队，提供订单号和退货原因。 我们的客户服务团队将提供退货授权和退货地址。 4. 退货费用： 如果退货是由于我们的错误（如发错货物或产品有缺陷或是损坏），我们将承担退货运费。 如果是因为其他原因，退货运费由客户承担。 5. 退款： 我们在收到并检查退货商品后，会在7个工作日内处理退款。 退款将会以银行转账方式退还。 6. 例外情况： 对于定制商品，一般不接受退货请求，除非产品有明显的制造缺陷，破损或错误。 7. 联系方式： 如果有任何疑问或需要进一步的信息，请联系我们的客户服务团队： Email : leviaco2021@gmail.com WhatsApp & Call :+6011-6996 8099